Patient Relations, Medical Complaint Resolution & Service Recovery
Course Objectives & Learning Outcomes:
By the end of this training program, participants will be able to:
- Deploy cutting-edge Artificial Intelligence models and digital tools in Patient Relations, Medical Complaint Resolution & Service Recovery.
- Formulate digital transformation strategies and process automation for optimal agility.
- Implement cybersecurity defense controls and protect critical enterprise data from threats.
- Leverage big data analytics and predictive modeling for evidence-based strategic decisions.
- Oversee cloud infrastructure, modern digital architecture, and enterprise software integration.
- Adhere to ethical AI governance, regulatory frameworks, and enterprise data privacy.
Service recovery frameworks in healthcare, empathetic communication with patients and families, grievance resolution protocols, and transparent disclosure of adverse events.
| # | date venue | Training City | |
|---|---|---|---|
| 1 | 2026-Nov-22 - 2026-Nov-26 | Malaysia | register |
| 2 | 2026-Nov-29 - 2026-Dec-03 | Cairo | register |
| 3 | 2026-Dec-06 - 2026-Dec-10 | Dubai | register |
| 4 | 2026-Dec-13 - 2026-Dec-17 | Istanbul | register |
| 5 | 2026-Dec-20 - 2026-Dec-24 | Sharm elshikh | register |
| 6 | 2026-Dec-27 - 2026-Dec-31 | London | register |
| 7 | 2027-Jan-03 - 2027-Jan-07 | Cairo | register |
| 8 | 2027-Jan-03 - 2027-Jan-07 | Cairo | register |
| 9 | 2027-Jan-10 - 2027-Jan-14 | Dubai | register |
| 10 | 2027-Jan-10 - 2027-Jan-14 | Dubai | register |
| 11 | 2027-Jan-17 - 2027-Jan-21 | London | register |
| 12 | 2027-Jan-17 - 2027-Jan-21 | London | register |